The ISO 9001 standard is not prescriptive, it does not tell you how to monitor customer satisfaction. There are different methods for monitoring customer satisfaction and each organization should adopt the method that is most applicable to the organization.
Industrial Manslaughter Laws – Protect Your Business And Employees
Industrial manslaughter is the criminal prosecution of employers for workplace deaths. Industrial manslaughter laws have been introduced in ACT, Queensland, Victoria, Northern Territory and Western Australia.