The ISO 9001 is an international standard that outlines a set of requirements for the management of organisations. Over a million organisations worldwide are certified under the standard, making it the most widely used management tools throughout the world. The Requirements of the ISO 9001 standard are generic and can be applied to any organisation, large or small, whatever its product or service, in any sector of activity.
Many refer to the standard as ISO 9000. However, this is the term used to describe a family of quality standards, with the ISO 9001:2015 being the best known standard. ISO 9001:2015 sets out the requirements of a quality management system. Other standards in overarching family include ISO 9000:2015 – covers the basic concepts and language; ISO 9004:2009 – focuses on how to make a quality management system more efficient and effective; ISO 19011:2011 – sets out guidance on internal and external audits of quality management systems.