What is the ISO 9001 Quality Management Standard

The ISO 9001 is an international standard that outlines a set of requirements for the management of organisations. Over a million organisations worldwide are certified under the standard, making it the most widely used management tools throughout the world. The Requirements of the ISO 9001 standard are generic and can be applied to any organisation, large or small, whatever its product or service, in any sector of activity.

Many refer to the standard as ISO 9000. However, this is the term used to describe a family of quality standards, with the ISO 9001:2015 being the best known standard. ISO 9001:2015 sets out the requirements of a quality management system. Other standards in overarching family include ISO 9000:2015 – covers the basic concepts and language; ISO 9004:2009 – focuses on how to make a quality management system more efficient and effective; ISO 19011:2011 – sets out guidance on internal and external audits of quality management systems.

The Benefits of A certified ISO 9001 Quality Management System

An ISO 9001 certificate offers many benefits at low costs:

Increase client confidence in your business, services and products
Gain you more business – such certification is a pre requisite in most tenders
Give you better management control
Implement best business practices
Increase operational performance
Facilitate better communication and coordination in the business
Increase operational performance
Ensure new staff are inducted swiftly and easily
Achieve consistent level of service and product delivery.
Increase employee morale and motivation
Support future business growth.

Becoming certified means adopting an approach that emphasises the importance of:

Understanding and meeting customer requirements
Considering processes in terms of added value
Measuring performance and effectiveness and
Continual improvement based on objective measurement.

How to Become Certified to ISO 9001

To become certified to the ISO 9001 Quality Management Standard, an organisation has to develop a Quality Management System (QMS). A Quality Management System consists of policies and procedures that provide a formal framework describing the way an organisation conducts its core business and meets the requirements of the ISO 9001 standard. At ISO Global we developed a unique methodology for developing your Quality Management System.

The steps to develop and certify your business with ISO Global:

1.       Business Review
2.       ISO 9001 System Development
3.       System Implementation
4.       Internal Audit
5.       Certification Audit

Australia’s ISO 9001/9000 Certification at Affordable Costs

We equip you with the tools to help you grow

Numerous studies have found that implementing the ISO 9001 standard resulted in superior performance and that certified companies outperform their competition. The results of these studies confirm the feedback we have been getting from our customers. Many of whom say that they were able to win new contracts and secure government tenders, as well as run their business more effectively.

At ISO Global we have taken a different approach to implementing the ISO standard. Our Quality Management System is business manual which assists you in more effectively and consistently run your business and at the same time meets the requirements of the ISO 9001 standard and achieves certification.

Some of Our Services

ISO 9001 Quality Management

Customers find the certification process offered by ISO Global to be surprisingly simple and quick. Some even described it as a ‘breeze’. Our systems are more than a Quality Management System. You will get a Business Manual which will not only allow you to become certified, but also to run your business more effectively.
Get your business certified – get a free quote

AS/NZS 4801 Safety Management

With ISO Global, becoming certified to the AS/NZS 4801 Safety Standard is simple and straightforward. Our consultant will work closely with you to identify any safety issues, hazards and gaps relevant to your business and develop the most effective OHS system for your business.
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ISO 14001 Environmental Management

Sustainability and managing the environmental impact of a business is increasingly important both from a business perspective and as a result of consumer expectations. Implementing an Environmental Management System (EMS) and becoming certified to the ISO 14001 standard communicates the organisation’s commitment to best practice.
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Integrated Management System

When you want to become certified to more than one standard, an integrated Management System is the most cost effective and efficient way. ISO Global’s Integrated Management Systems encapsulate all the aspects of our typical Management System Development, whilst adopting a holistic approach towards quality, safety and environmental management.
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What our clients say

“ISO Global approach of creating a simple and easy to use system was exactly what we were looking for. It was wonderful to find that they did exactly what they promised. Our consultant was a great support showing us the way and providing Faber-Castell with the tools to work with

“ISO Global quickly grasped the essence of our business and our consultants were able to provide guidance in streamlining processes. We were extremely happy with the end result, which our certification auditor described as “excellently done”

“There were lots of people out there telling us it would take a long time, be hard work and very difficult. ISO Global proved that the process doesn’t have to be difficult, lengthy or stressful”

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About our consultants

100 percent ISO Global is a leading management consulting firm. We believe in delivering lean, concise, practical and tailored Quality Management Systems that improve operational control and business performance. Drawing on our years of experience, we have developed a unique methodology for developing high quality, cost effective Management Systems with minimal paperwork and no meaningless jargon. Our ISO consultants will work closely with you to ensure successful implementation of the System and guaranteed Certification of your business.

Our experience

We first started operating in 2003 with the mission of developing user friendly, easy to follow and cost effective ISO 9001 Systems that add value, rather than paperwork, to a business. Prior to this, ISO 9001 Certification was only available to large organisations and having an ISO System meant having to maintain a large manual with extensive paperwork. This made the cost of Certification and the maintenance of such a complex System, prohibitively expensive for many businesses.

Why work with ISO Global?

100% success rate in certification

We take pride in our track record of hundreds of customers who have passed the Certification audit the first time.

Affordable

Our unique methodology means an efficient process for developing and implementing the System, so costs and the time required by you are greatly reduced.

Excellent customer satisfaction

You don’t have to trust what we say; read our customers’ feedback and read what Certification Body Auditors say about our Systems.

Tailored for your business

Our management consultants deliver tailored Quality Management Systems that meet the Standard’s requirements, reflect the way your business operates and improve your business’ processes.

Fast turnaround

We pride ourselves in providing a fast turnaround so you can enjoy the benefits of having an ISO Certification now rather than later.

Practical Systems with minimal paperwork

We believe in delivering concise, practical Systems with no meaningless jargon. Our Systems are written in plain language, and they are easy to implement and maintain.

Real benefits to your business

Our recommendations go further than applying the Standard. Working with hundreds of businesses, we can assist you in streamlining and improving your business processes.

Ongoing support

Our Systems are easy to use, but you may not have the resources to do so. We offer a full maintenance service for your System.

Working with industry experts

We have developed and implemented Management Systems for hundreds of small to medium businesses in almost every industry possible. Every project is overseen by a Certified Auditor.

Articles & News

Safety Management Systems Give your Customers Confidence

Safety systems have evolved significantly and are requiring manufacturers to respond in an appropriate way.

Manufacturers once viewed safety systems as simple mechanistic shut-down functions, but they have developed into technologies such as safety capable logic, which can react to machine conditions and improve productivity. Read more

AS/NZS 4801 or ISO 45001? Which one should you take?

The new International Safety Standard ISO 45001 has been published in March 2018. ISO 45001 is a major improvement on 4801 and 18001, and represents many years of hard work by standards committees and negotiators around the world.

It is anticipated that the new international OHSAS 45001 will also replace the Australian AS/NZS4801 . Read more

ISO Global client achieved Certification through PWC

ISO Global client, My Energy Group (MEG), has achieved certification to ISO 9001 with Price Waterhouse Coopers (PWC), one of the four biggest professional services networks in the world. MEG is a national provider of solar power and LED lighting solutions from residential home owners to full scale commercial systems.

Continual Improvement: A Key to Business Growth!

Do you want your business to move in a positive direction? Want it to be more competitive? Embrace continual improvement! But, what is it precisely? It is an ongoing improvement of services, products or processes through innovative and incremental improvements.

How is it done?

Key factors for successful implementation of ISO 9001 quality management systems in an SME

Management systems are not just tools for large organizations. There are many benefits in implementing ISO 9001 systems in small business. This article discuss the key factors that influence the success of a quality management system implementation by an SME.

Difficulties small businesses face in implementing management systems

Although the different standards, mainly ISO 9001 quality, AS/NZS 4801 safety and ISO 14001 environmental standards are applicable to any organization, regardless of size, small businesses face unique difficulties when trying to implement theses standards.

Risk Management and ISO 9001 Quality Management

The term risk can be defined as those factors that companies have little to no control of. Risk can further be described as a situation involving exposure to danger. The danger is the possibility of exposing someone or something of value to harm or loss. This definition also refers to the result of uncertainty in situations that can be avoided through pre-emptive action.

The presence of risk in running a business is not at the absence of opportunity. Although risks are often thought of only as hazards, they can present significant opportunities and possibilities. Some of these possibilities include organisational innovation and an increase in competitive advantages which can lead to short and long-term profitability.

ISO 9001 quality management system can be used to further risk-based thinking. Read more: Risk Management and ISO 9001 Quality Management

Why monitor customer satisfaction

Businesses who succeed in a competitive marketplace are the ones that make customer satisfaction a key element of their business strategy. Customer satisfaction is a term used to measure how business product and service offerings meet or surpass the expectation of its customers. It is a requirement of the ISO 9001 standard that the organisation will monitor customer satisfaction. Why is it important for a business to monitor customer satisfaction? Customer satisfaction is important because it provides business owners with a measure to manage and improve their businesses.

Businesses who succeed in a competitive marketplace are the ones that make customer satisfaction a key element of their business strategy. Learn about the top 5 reasons for monitoring customer satisfaction.