Accreditation:

Procedure by which an accreditation body formally recognizes that a business as compliant with the requirements of the ISO 9001 standard.

Audit:

A planned, independent and documented assessment to determine whether your business quality management system (QMS) satisfies the requirements of the standard.

Certification:

The Quality Management System of a company, location, or plant is certified for conformance with ISO 9001 after it has demonstrated such conformance through the audit process.

Certification:

Audit the first audit of the QMS system conducted by the certification body.

Certification body:

A third party that assesses and certifies/registers the Quality Management System of Organizations with respect to the ISO 9001 standard.

Compliance / Conformance:

In terms of ISO, conformance to the ISO 9001 standard; the state of meeting the requirements.

Continual improvement:

An important aspect of the ISO 9001 standard is the principle of continual improvement, which is intended to ensure that an organization does not simply adopt a QMS for cosmetic purposes and thereby remain static, without commitment to improve its customer satisfaction.

Internal Audit:

Is a process of critical review of the business? processes and its QMS conducted by staff members appointed by the organisation.

ISO:

The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from some 140 countries, one from each country. ISO is responsible for the development of ISO 9001.

ISO 9001 standard:

Published by the International Organization for Standardization (ISO) the standard is a set of procedures that cover all key processes in the business, directed at achieving customer satisfaction and facilitates continual improvement.

Quality Management Representative:

appointed by the management and has responsibility for the QMS from start to finish and has the designated authority of senior manager to get the job done.

Quality Management System (QMS):

Defined policies and procedures that provide a formal framework describing the way an organization conducts its core business.

For more information on our ISO 9001 Quality, AS/NZS 4801 Safety or ISO 14001 Environmental Management consulting, OH&S consultants or any of our other professional services, Call us on 1300 88 96 49