ISO Global started operating in 2003 with the mission of developing user friendly, easy to follow and cost-effective management systems that add value, rather than paperwork, to a business.
Drawing on our years of experience, we have developed a unique methodology for developing high quality, cost-effective management systems with minimal paperwork and no meaningless jargon. Our consultants work closely with clients to ensure successful implementation of their system and subsequent certification.
In recognition of its commitments to customers, the management of the company considers customer satisfaction and customer confidence in our services to be of the greatest importance. This is to ensure that the company maintains its viability in the marketplace.
Management has set quality objectives and these will be achieved by ensuring that all our operations and activities are carried out consistently, and are regularly monitored and recorded. To ensure this, the company has developed and implemented a Quality Management System that complies with the ISO 9001:2015 standard. The Quality Management System is defined in documented management procedures, which provide clear standards and guidelines in all the appropriate areas of the company’s activities.
ISO Global management is committed to:
- Identifying and managing the risks to our business;
- Identifying and meeting the needs of our customers;
- Satisfying all applicable requirements and complying with relevant laws and regulations;
- Fostering good relationships with personnel and clients by effective communications with them, being accessible to all, transparent and open, timely and responsive and encouraging feedback;
- Implementing and continually improving our quality management system;
- Continual improvement of our processes to meet customers’ requirements;
- On-going staff training and development.
This will be achieved through quality objectives, process control, technology, personnel empowerment and management commitment.
All ISO Global personnel are required to work towards the fulfilment of the Quality Management System and senior management will regularly review the System in order to maintain its suitability and effectiveness.
What our Clients Say
Many of our clients were involved with ISO, our decision to choose ISO Global was based on their quality product which was fully accredited. ISO Global were very thorough and always open to assisting and supporting our needs.
“From the outset, ISO Global was pragmatic in supporting Approach Solutions through the implementation of our Quality Management System. This pragmatic approach was very welcome given the small size of our startup company. We were able to implement a sustainable system that effectively supports the operational processes and business objectives of the company. As a startup, I believe we’ve implemented much more than an ISO 9001:2015 certified quality management system, but rather the foundation of a business management system built on continuous improvement and customer focus as the underlying core. ISO Global set the right expectations upfront and delivered on those expectations. Through every stage of initial consultation, development, implementation and audit, ISO Global provided excellent support leading to a successful system implementation and certification journey.”
Approach Solutions is a software company specializing in applications targeting workforce scheduling, people development and equipment maintenance.
Development and implementation of an ISO 9001 Quality Management System
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