Frequently Asked Questions
How long does it take to get certified?
This depends on many factors – the size of the business, the service and products you provide and your needs. The Estimated Timeline section of your proposal has an estimated timeline recommended by our senior consultant based on your needs.
How much time will we need to put in?
The amount of your time required, will depend on the complexity of the business and on whether it is a simple Quality Management System or an Integrated Quality, Safety and Environment Management System.
Generally, after the business review meeting, which can be between 1 – 4 days, you will only need to allow typically between 2 – 4 days, spread over the development of the system, to review the completed system, introduce it to your business and be present at the Internal Audit.
Your proposal will indicate how much time will be required.
What is the process?
Over many years of working with businesses, we have developed a methodology that enables us to develop a user friendly ISO 9001 Quality systems which reflects the business needs in a short period of time with minimum disruption to the business.
Read more about our methodology for developing Quality Management Systems
Will I need to introduce significant changes to my business?
Your system will be developed based on your existing processes and adding only what you need to meet the requirements of the standard. In most cases, you will have to implement minor changes to your business to satisfy the standard requirements. Our consultants will provide recommendations regarding actions you will need to take in order to comply with the ISO standard and explain all options available to you.
How is the system delivered?
The Quality Management System will be delivered using a virtual document sharing system, unless you request otherwise.
We are developing our own powerful document management system with automated quality management processes.
Is certification included in the cost?
The certification of the Management System is conducted by an independent certification body.
We can arrange for quotes for certification for you, so that you have a complete picture of the overall cost.
What resources will we need to commit?
The management team and appropriate personnel will need to be available for the Business Review meeting, though not everyone will be required for the full meeting.
You will need to appoint a Quality or Integrated Management Representative. This role is key in ensuring the success of:
- the implementation of the system
- the ongoing management of the system and maintenance of your certification.
However, depending on the size and complexity of the business, this role should only require 4 – 6 days per year.
What is the on-going commitment?
To maintain your certification you will need to conduct regular internal audits and to be audited by the certified auditor a minimum of annually and possibly every six months. The frequency of audits may vary depending on their findings.
ISO Global can assist you with your internal audits if required.
How soon will I receive my certification notification?
Once you have successfully passed the initial certification audit the report is passed to the certifying body for validation. Generally two weeks later you will receive your certificate.
Who develops the Quality Management documentation for the system?
Generally we will develop all documentation required for your quality system.
However some documentation, for example a position descriptions, or more technical documentation, for example a configuration procedure, or detailed work instructions may be best prepared by you. We will provide guidance if required.
Case studies (Coming Soon)
What our Clients Say
Many of our clients were involved with ISO, our decision to choose ISO Global was based on their quality product which was fully accredited. ISO Global were very thorough and always open to assisting and supporting our needs.
“From the outset, ISO Global was pragmatic in supporting Approach Solutions through the implementation of our Quality Management System. This pragmatic approach was very welcome given the small size of our startup company. We were able to implement a sustainable system that effectively supports the operational processes and business objectives of the company. As a startup, I believe we’ve implemented much more than an ISO 9001:2015 certified quality management system, but rather the foundation of a business management system built on continuous improvement and customer focus as the underlying core. ISO Global set the right expectations upfront and delivered on those expectations. Through every stage of initial consultation, development, implementation and audit, ISO Global provided excellent support leading to a successful system implementation and certification journey.”
Approach Solutions is a software company specializing in applications targeting workforce scheduling, people development and equipment maintenance.
Development and implementation of an ISO 9001 Quality Management System
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