What is the process?
Over many years of working with businesses, we have developed a methodology that enables us to develop a user friendly system which reflects the business needs in a short period of time with minimum disruption to the business.
In the development of the system, emphasis is placed on streamlining business processes, achieving consistency and effectiveness across business functions, and improving customer services. The Quality Management System will be delivered using a virtual document sharing system, unless you request otherwise.
These are the steps in developing your system.
How much time will we need to put in?
The amount of your time required, will depend on the complexity of the business and on whether it is a simple Quality Management System or an Integrated Quality, Safety and Environment Management System.
Generally, after the business review meeting, which can be between 1 – 4 days, you will only need to allow between 2 – 6 days, spread over the development of the system, to review the completed system, introduce it to your business and be present at the Internal Audit.
Your proposal will indicate how much time will be required.
Is certification included?
The certification of the Management System is conducted by an independent certification body.
We can arrange for quotes for certification for you, so that you have a complete picture of the overall cost.
What resources will we need to commit?
The management team and appropriate personnel will need to be available for the Business Review meeting, though not everyone will be required for the full meeting.
You will need to appoint a Quality or Integrated Management Representative. This role is key in ensuring the success of:
- the implementation of the system
- the ongoing management of the system and maintenance of your certification.
However, depending on the size and complexity of the business, this role should only require 4 – 6 days per year.
What is the on-going commitment?
To maintain your certification you will need to conduct regular internal audits and to be audited by the certified auditor a minimum of annually and possibly every six months. The frequency of audits may vary depending on their findings.
ISO Global can assist you with your internal audits if required.
How soon will I receive my certification notification?
Once you have successfully passed the initial certification audit the report is passed to the certifying body for validation. Generally two weeks later you will receive your certificate.
How long does it take to get certified?
This depends on many factors – the size of the business, the service and products you provide and your needs. The Estimated Timeline section of your proposal has an estimated timeline recommended by our senior consultant based on your needs.
Who develops the Quality Management documentation for the system?
Generally we will develop all documentation required for your quality system.
However some documentation, for example a position descriptions, or more technical documentation, for example a configuration procedure, or detailed work instructions may be best prepared by you. We will provide guidance if required.
Have you got another question that we have not answered? Call us today! 1300 88 96 49
Contact us today
- Call us today! 1300 88 96 49
What our Clients Say
ISO Global quickly grasped the essence of our business and in addition to creating a Quality Management System which reflects our business needs; the consultants were able to provide guidance and direction in streamlining processes.
St John Patient Transport
Many of our clients were involved with ISO, our decision to choose ISO Global was based on their quality product which was fully accredited. ISO Global were very thorough and always open to assisting and supporting our needs.
Fire & Safety Australia
From their first response to our enquiry we knew ISO Global were the company to help us get our ISO 9001 system back on track. Their approach of creating a simple, easy to use and easy to implement system was exactly what we were looking for.