Why monitor customer satisfaction
Businesses who succeed in a competitive marketplace are the ones that make customer satisfaction a key element of their business strategy. Customer satisfaction is a term used to measure how business product and service offerings meet or surpass the expectation of its customers. It is a requirement of the ISO 9001 standard that the organisation will monitor customer satisfaction. Why is it important for a business to monitor customer satisfaction? Customer satisfaction is important because it provides business owners with a measure to manage and improve their businesses.
Businesses who succeed in a competitive marketplace are the ones that make customer satisfaction a key element of their business strategy. Learn about the top 5 reasons for monitoring customer satisfaction.
Risk Management and ISO 9001 Quality Management
The term risk can be defined as those factors that companies have little to no control of. Risk can further be described as a situation involving exposure to danger. The danger is the possibility of exposing someone or something of value to harm or loss. This definition also refers to the result of uncertainty in situations that can be avoided through pre-emptive action.
The presence of risk in running a business is not at the absence of opportunity. Although risks are often thought of only as hazards, they can present significant opportunities and possibilities. Some of these possibilities include organisational innovation and an increase in competitive advantages which can lead to short and long-term profitability.
ISO 9001 quality management system can be used to further risk-based thinking. Read more: Risk Management and ISO 9001 Quality Management
Key factors for successful implementation of ISO 9001 quality management systems in SME
Management systems are not just tools for large organizations. There are many benefits in implementing ISO 9001 systems in small business. This article discuss the key factors that influence the success of a quality management system implementation by an SME.
Difficulties small businesses face in implementing management systems
Although the different standards, mainly ISO 9001 quality, AS/NZS 4801 safety and ISO 14001 environmental standards are applicable to any organization, regardless of size, small businesses face unique difficulties when trying to implement theses standards.
What our Clients Say
Many of our clients were involved with ISO, our decision to choose ISO Global was based on their quality product which was fully accredited. ISO Global were very thorough and always open to assisting and supporting our needs.
“From the outset, ISO Global was pragmatic in supporting Approach Solutions through the implementation of our Quality Management System. This pragmatic approach was very welcome given the small size of our startup company. We were able to implement a sustainable system that effectively supports the operational processes and business objectives of the company. As a startup, I believe we’ve implemented much more than an ISO 9001:2015 certified quality management system, but rather the foundation of a business management system built on continuous improvement and customer focus as the underlying core. ISO Global set the right expectations upfront and delivered on those expectations. Through every stage of initial consultation, development, implementation and audit, ISO Global provided excellent support leading to a successful system implementation and certification journey.”
Approach Solutions is a software company specializing in applications targeting workforce scheduling, people development and equipment maintenance.
Development and implementation of an ISO 9001 Quality Management System
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